SOME OF THE SYMPTOMS

• You have a little window pop up that asks you to “Allow this website to configure _youremail@address.com_ server settings?" You have the option to Allow and a checkbox to never ask you again.
• Your Out of Office Assistant will not work from Outlook. You get an error that indicates the server is offline or cannot be found.
  
  
• Your Global Address List will not sync or download from the server. You may get errors that the server is not found.
• You get an error that looks like this: Microsoft Exchange reported error (0x8004010F) : The operation failed. An object cannot be found.

THE CAUSE

Outlook uses Autodiscover for some features such as the GAL (Global Address List) or Out of Office Assistant. Autodiscover uses the DNS to find the Exchange server and to access or sync these features. If your DNS is not configured with an autodiscover CNAME entry, or if you do not own your domain (e.g. you are using a GMail address with your 4SmartPhone account) then the Autodiscover feature will not work.

SOLUTIONS:

To correct this issue you will need to look in your control panel and find the specific server number your account is on. Log into your Control Panel and click Get Started. Then click Advanced Settings to see the different server settings. Take note of the recurring server number throughout these settings, and make special note of the Autodiscover setting.

If you own your own domain, and host it with us for your email, please follow these instructions. If you don't own your domain, and have your email forward from a public domain, or other domain that you do not control, skip down the next section.


IF YOU OWN YOUR OWN DOMAIN:

You will need to add a CNAME DNS Record for your domain. Insert the Autodiscover setting from your control panel as shown below:

       autodiscover  CNAME  ar16.serverdata.net

This will enable the AutoDiscovery service.

If you are not sure how to add a CNAME, we have a VIP Professional Services department that you can contact at support@4smartphone.net, or contact either your ISP provider or registrar for support since they each have a different process for this change.


IF YOU DON'T OWN A DOMAIN THAT YOU CAN CONTROL

If your domain is a public domain or you don't have access to the DNS manager of the domain, we have a workaround that you can use.

You will need to add an entry into your computer's own HOSTS file.

NOTE: This is an "unofficial" workaround that will correct this problem if the change is made correctly. We cannot offer support for this solution, except through our VIP Professional Services team, but if you follow these directions the problem should be resolved. If you are not comfortable with editing your computer's HOSTS file, we strongly recommend our VIP Professional Services Team.

If you are using Windows XP

1) Click on Start -> All Programs -> Accessories
2) click "Notepad"
3) Click File -> Open
4) Browse to C:\Windows\System32\Drivers\etc
5) Change the file filter drop down box from "Text Documents (*.txt)" to "All Files (*.*)"
6) Select "hosts" and click "Open"
7) Go at the end of the line that read "127.0.0.1       localhost" (without the quotes) press enter
8) Add a new line with one of the following entries below, depending on the server number your account is hosted on.

   72.215.225.9       autodiscover.yourdomain.name             EXCH023
   72.215.225.9       autodiscover.yourdomain.name             EXCH022
   72.215.225.9       autodiscover.yourdomain.name             EXCH021  
   206.225.164.18   autodiscover.yourdomain.name             EXCH020
   64.78.17.14         autodiscover.yourdomain.name             EXCH018
   64.78.22.14         autodiscover.yourdomain.name             EXCH017
   207.5.72.197       autodiscover.yourdomain.name             EXCH016
   207.5.72.98         autodiscover.yourdomain.name             EXCH015 

       NOTE: Replace "yourdomain.name" with the email domain you are using (e.g. GMail.com, hotmail.com, etc.).

9) Close Notepad. Save when prompted.



If you are using Windows VISTA

1) Click on Start -> All Programs -> Accessories
2) Right click "Notepad" and select "Run as administrator"
3) Click "Continue" on the UAC prompt
4) Click File -> Open
5) Browse to C:\Windows\System32\Drivers\etc
6) Change the file filter drop down box from "Text Documents (*.txt)" to "All Files (*.*)"
7) Select "hosts" and click "Open"
8) Go at the end of the line that read "127.0.0.1       localhost" (without the quotes) press enter
9) Add a new line with one of the following entries below, depending on the server number your account is hosted on.

   207.5.72.98         autodiscover.yourdomain.name             EXCH020
64.78.17.14         autodiscover.yourdomain.name             EXCH018
   64.78.22.14         autodiscover.yourdomain.name             EXCH017
   207.5.72.197       autodiscover.yourdomain.name             EXCH016
   207.5.72.98         autodiscover.yourdomain.name             EXCH015  

       NOTE: Replace "yourdomain.name" with the email domain you are using (e.g. GMail.com, hotmail.com, etc.).

10) Close Notepad. Save when prompted.

This will let Outlook 2007 know where the server is.

We have a screen video you can also watch to see how to do this.

AN IMPORTANT NOTE:
If this procedure DOES not work, this might be due to having the wrong IP address.  To get the correct or updated one, this is what you will need to do:

Start by getting the IP address of the server setting for Autodiscover for your account. 

    You can use nslookup or the following link:   
   http://network-tools.com/default.asp?prog=lookup&host=ar16.serverdata.net

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References for Macintosh users:

http://en.wikipedia.org/wiki/Hosts_(file)

http://www.mactricksandtips.com/2009/02/editing-a-macs-hosts-file.html