4SmartPhone HelpDesk

Support Agent December 30, 2013 Solutions

There is a small bug in the Outlook Profile Helper that only affects Windows 8 users with Outlook 2013. Here's the workaround AFTER you have run the Outlook Profile Helper, and Outlook still gives you an error after trying to open:

1. Open your Mail Control Panel applet.
     a. Open Start
     b. Type "Control Panel"
     c. Click on Control Panel.
          Screenshot: http://screencast.com/t/IwS1MFVO
     d. At the top-right corner of the control panel, type "Mail"
     e. Click on Mail
          Screenshot: http://screencast.com/t/01Z3wUj7Pw

2. Set the new Profile to be the Default
     a. In the Mail Setup Applet, click Show Profiles
          Screenshot: http://screencast.com/t/wTCrdwgqR
     b. Under Always Use This Profile, choose Exchange
          Screenshot: http://screencast.com/t/s3WYVD2Ec

3. Click OK, and OK again to close the windows and save changes.

This should take care of the problem.